Customer experience

people crosswalk customers

3 Approaches to Measuring Customer Satisfaction

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Businesses that consistently deliver quality services or products to their respective markets usually have mastered the art of customer satisfaction. This is not a walk in the park. Sustained customer satisfaction means that you have…

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Why Retailers Of All Sizes Are Investing In Innovation Labs

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In an increasingly digital world, retailers are exploring new ways to disrupt the system and grab the attention of customers. One popular choice in recent times has been retail innovation labs.   Why are retailers…

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grocery-store

The Rise of Grocerytainment

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These days the grocery store has become much more than just a place to buy food and household goods.   It’s now a social gathering place – and in some cases even a place to…

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grocery-store

The Rise of Grocerytainment

920 690 POTLOC INSIGHTS

These days the grocery store has become much more than just a place to buy food and household goods.   It’s now a social gathering place – and in some cases even a place to…

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How AI Can Improve Customer Experience

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In the past few years, artificial intelligence (commonly referred to as “AI”) has made immense progress and has found many applications in various industries. The retail sector is no exception. In a recent study conducted…

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What’s the Use? Mixing up mixed-use developments

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Harmoniously assembling commercial, residential and entertainment elements in a given space is a meticulous balancing act and can leave realtors scratching their heads. William Logar, Vice President of Development Sett Capital, commented at the Canadian…

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