Customer experience

The Rise of Grocerytainment

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These days the grocery store has become much more than just a place to buy food and household goods.   It’s now a social gathering place – and in some cases even a place to…

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What’s the Use? Mixing up mixed-use developments

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Harmoniously assembling commercial, residential and entertainment elements in a given space is a meticulous balancing act and can leave realtors scratching their heads. William Logar, Vice President of Development Sett Capital, commented at the Canadian…

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Online reviews are disrupting the consumer researcher industry


OpenTable, TripAdvisor, Google Reviews, Yelp, Foursquare, Facebook, Amazon,, the list goes on. All of these well-established brands rely on consumer-generated content to generate a huge amount of retailers’ and products’ reviews.   Consumers took…

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Are Malls Turning into Disneyland for Adults?

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The traditional mall shopping experience as you know it is changing. Due to the rise of online shopping many malls suffered and were forced to close. Consumers expect more, wanting not just to shop but…

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Getting Lost At The Mall? Maybe Not For Much Longer

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Have you ever gotten lost at the mall? Most likely. Some say it’s part of the game; however a number of shopping centres are implementing frameworks and technologies that can sustain foot traffic yet won’t…

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Can Cirque du Soleil become an anchor tenant for malls?


Shopping centres across Canada and the United States are no longer just spaces where consumers spend money at retail outlets. Cirque du Soleil apparently took notice.   Recently, Cirque du Soleil Entertainment Group announced it…

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