Customer experience

nps connaitre la satisfaction de vos clients

NPS: Know your client satisfaction

1200 800 POTLOC INSIGHTS

Utilizing Net Promoter Score (NPS) has been growing as a marketing trend over the last few years. NPS is the ultimate chief indicator of client satisfaction and loyalty.Fred Reichheld is an author and American consultant…

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city running non-shopper

How to understand your non-shoppers and get them through the door

2695 1012 POTLOC INSIGHTS

Non-shoppers represent the targeted clientele that currently does not visit your store. Understanding them is of the utmost importance, because these potential consumers have a lot to teach you about the reasons behind their absence.…

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Shopping centres: using the Net Promoter Score to retain clientele

2000 915 POTLOC INSIGHTS

On average, an industry’s Net Promoter leader outgrows its competitors by a factor greater than two times. The Net Promoter Score (NPS) is a measurement of client satisfaction and has become a reference point for…

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