Customer experience

Getting Lost At The Mall? Maybe Not For Much Longer

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Have you ever gotten lost at the mall? Most likely. Some say it’s part of the game; however a number of shopping centres are implementing frameworks and technologies that can sustain foot traffic yet won’t…

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Can Cirque du Soleil become an anchor tenant for malls?

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Shopping centres across Canada and the United States are no longer just spaces where consumers spend money at retail outlets. Cirque du Soleil apparently took notice.   Recently, Cirque du Soleil Entertainment Group announced it…

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Experiential retail is revolutionizing the industry… and has been for decades

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People don’t just shop anymore. They want to live an experience. It isn’t just a buzzword: commercial streets and shopping centres are increasingly shifting towards experiential retail. There’s an ongoing joke that there are more…

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Millennials

Millennials’ true impact on retail

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Rethinking our relationship with Millennials Over the past several years, the professional sphere has been in a state of panic, meticulously preparing for the day Millennials would arrive on the consumer market. Young consumers born…

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nps connaitre la satisfaction de vos clients

NPS: Know your client satisfaction

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Utilizing Net Promoter Score (NPS) has been growing as a marketing trend over the last few years. NPS is the ultimate chief indicator of client satisfaction and loyalty.Fred Reichheld is an author and American consultant…

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city running non-shopper

How to understand your non-shoppers and get them through the door

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Non-shoppers represent the targeted clientele that currently does not visit your store. Understanding them is of the utmost importance, because these potential consumers have a lot to teach you about the reasons behind their absence.…

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