Customer experience

reviews-consumer

Online reviews are disrupting the consumer researcher industry

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OpenTable, TripAdvisor, Google Reviews, Yelp, Foursquare, Facebook, Amazon, Booking.com, the list goes on. All of these well-established brands rely on consumer-generated content to generate a huge amount of retailers’ and products’ reviews.   Consumers took…

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Are Malls Turning into Disneyland for Adults?

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The traditional mall shopping experience as you know it is changing. Due to the rise of online shopping many malls suffered and were forced to close. Consumers expect more, wanting not just to shop but…

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Getting Lost At The Mall? Maybe Not For Much Longer

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Have you ever gotten lost at the mall? Most likely. Some say it’s part of the game; however a number of shopping centres are implementing frameworks and technologies that can sustain foot traffic yet won’t…

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Can Cirque du Soleil become an anchor tenant for malls?

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Shopping centres across Canada and the United States are no longer just spaces where consumers spend money at retail outlets. Cirque du Soleil apparently took notice.   Recently, Cirque du Soleil Entertainment Group announced it…

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Experiential retail is revolutionizing the industry… and has been for decades

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People don’t just shop anymore. They want to live an experience. It isn’t just a buzzword: commercial streets and shopping centres are increasingly shifting towards experiential retail. There’s an ongoing joke that there are more…

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Millennials

Millennials’ true impact on retail

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Rethinking our relationship with Millennials Over the past several years, the professional sphere has been in a state of panic, meticulously preparing for the day Millennials would arrive on the consumer market. Young consumers born…

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