Customer experience

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3 Approaches to Measuring Customer Satisfaction

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Businesses that consistently deliver quality services or products to their respective markets usually have mastered the art of customer satisfaction. This is not a walk in the park. Sustained customer satisfaction means that you have…

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Why Retailers Of All Sizes Are Investing In Innovation Labs

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In an increasingly digital world, retailers are exploring new ways to disrupt the system and grab the attention of customers. One popular choice in recent times has been retail innovation labs.   Why are retailers…

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How AI Can Improve Customer Experience

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In the past few years, artificial intelligence (commonly referred to as “AI”) has made immense progress and has found many applications in various industries. The retail sector is no exception. In a recent study conducted…

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What’s the Use? Mixing up mixed-use developments

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Harmoniously assembling commercial, residential and entertainment elements in a given space is a meticulous balancing act and can leave realtors scratching their heads. William Logar, Vice President of Development Sett Capital, commented at the Canadian…

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Online reviews are disrupting the consumer researcher industry

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OpenTable, TripAdvisor, Google Reviews, Yelp, Foursquare, Facebook, Amazon, Booking.com, the list goes on. All of these well-established brands rely on consumer-generated content to generate a huge amount of retailers’ and products’ reviews.   Consumers took…

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Are Malls Turning into Disneyland for Adults?

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The traditional mall shopping experience as you know it is changing. Due to the rise of online shopping many malls suffered and were forced to close. Consumers expect more, wanting not just to shop but…

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